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Author Topic: Another fault on Ancestry?  (Read 3035 times)

Offline Annette7

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Another fault on Ancestry?
« on: Thursday 21 February 19 13:16 GMT (UK) »
If I do a random search for someone and get a certain number under 'family trees' when I then click on this to view them all I get is a white box showing once again the total number of results, 10 per page, page 1 of 1 and that's it!   Can't actually view the trees at all.

This has only started today, has always been fine before - indeed was looking on trees yesterday.

Am I the only one having this problem (before I report to Ancestry)?

Annette
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Offline BumbleB

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Re: Another fault on Ancestry?
« Reply #1 on: Thursday 21 February 19 13:23 GMT (UK) »
No problems for me.

Added:  And I use Chrome.   

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Offline rosie99

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Re: Another fault on Ancestry?
« Reply #2 on: Thursday 21 February 19 13:30 GMT (UK) »
It is working for me too

ADDED after reading the next post ;D   I am using Chrome
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Offline Gadget

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Re: Another fault on Ancestry?
« Reply #3 on: Thursday 21 February 19 13:43 GMT (UK) »
Is this another of those web brower issues? It's working for me too.

What browser are you using Annette?

(on Firefox)
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Offline Andrew Tarr

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Re: Another fault on Ancestry?
« Reply #4 on: Thursday 21 February 19 15:07 GMT (UK) »
Quote from: BumbleB on Thursday 21 February 19 13:23 GMT (UK)
No problems for me.  Added:  And I use Chrome. 

I use Chrome, and as far as I know I don't have a problem - or at least I didn't before my sub ran out a couple of weeks ago.  But I noticed one quirk, where the result of a search might say (e.g.) Item 1 of -1, or 4 Items found, and then offered about 7.  Odd.  I don't know what exactly it meant.
Tarr, Tydeman, Liversidge, Bartlett, Young

Offline *Sandra*

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Re: Another fault on Ancestry?
« Reply #5 on: Thursday 21 February 19 15:08 GMT (UK) »
Have you tried logging out ?  Seems ok for me today. Hope you get it sorted soon

Sandra
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Offline PrawnCocktail

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Re: Another fault on Ancestry?
« Reply #6 on: Thursday 21 February 19 18:17 GMT (UK) »
Happening here too - started last night. Can see trees if I can see the person I want straight after I do an initial search, but not if I go into Categories and scroll down to Trees

 :'( :'(
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Offline Annette7

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Re: Another fault on Ancestry?
« Reply #7 on: Thursday 21 February 19 18:59 GMT (UK) »
Quote from: PrawnCocktail on Thursday 21 February 19 18:17 GMT (UK)
Happening here too - started last night. Can see trees if I can see the person I want straight after I do an initial search, but not if I go into Categories and scroll down to Trees

 :'( :'(

Thank you PrawnCocktail - was beginning to think I was going crazy.   Like you I go into Categories and scroll down to Trees.

I use Edge and everything was working fine yesterday.

Reported to Ancestry in the end  and received a reply in which email lists a link to talk to an Ancestry Expert (Pam M.) - there is the beginning of a written reply from her.   Click on the link to view answer and what do I get - a white screen, Ancestry logo top left, Log Out top right and in the middle 'You're now talking with an expert'.    Er, no I'm not - nothing and nobody there, no links, can't even see the beginning of Pam M's reply in the email.

Am I mad?   You bet I am.

Annette     
Scopes (One-Name Study - Worldwide)
Suffolk - Grist, Knights, Bullenthorpe, Watcham
Scotland - Spence, Horne, Cowan, Moffat
London -  Monk

Don't walk behind me, I may not lead.   Don't walk in front of me, I may not follow.   Just walk beside me and be my friend.

Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Online heywood

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Re: Another fault on Ancestry?
« Reply #8 on: Thursday 21 February 19 19:24 GMT (UK) »
It is the same for me using Safari and Chrome on iPad. Shows the same number of trees for my person but no means of accessing them.
As I have posted before Ancestry is very unreliable at times with searches for me on iPad.
Census Information is Crown Copyright, from www.nationalarchives.gov.uk
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