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   FAQs, Tips an Hints

In this section you will find some of the most Frequently Asked Questions (FAQs) on RootsChat.
Tip: If you don't see the answer to your question here, have a look in the Index to Help-Pages

What are Sticky Topics (and why) ?
How do I find my Messages ?
Why are topics Locked ?
What do the RootsChat stars mean ?
What does Rootschat Extra, Veteran, Aristocrat, etc mean ?
What is 'Restricted User' status ?
What is 'Selective User' status ?
What does 'In Quarantine' mean ?
What does by a posting mean ?
How do I add an icon to my post ?
Why is there there no 'Reply' button ?
Number of Posts = 'leet' ?
Is there an easier way of reading long topics ... ?
How can I post a long reply, without it disappearing ?
'An Error has occurred ....', what can I do ?
I can't get back to the search list with the 'back' button ?
Why do I get my PM just 'quoted' back at me ?
I am not receiving any e-mail notifications of new replies ?
How can I link to a post in my reply ?
Why is there no 'modify' button on my posting ?
Why do I need need to scroll left and right to read the topic ?
My request is completed, can I delete the topic ?
I've made a mistake, can I delete my topic ?
My computer freezes up when I try and use the chatroom ?
'The topic or board [is] either missing or off limits to you' ?

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What are Sticky Topics (and why) ?
Some topics are made 'Sticky' by board moderators to draw user's attention to them.

A sticky topic always appears at the top of a board and will stay on Page 1. New messages appear below it. Topics may be made sticky for several reasons:
  • They may contain important new information
  • Often they are instructions for use of that particular board
  • They may be commonly asked questions
  • Or they may be lists of resources
If you receive an email notification that one of your topics has been made sticky, this is because a moderator wanted to be sure it was noticed. This may be because it is a question that has not been answered, or it may be information the moderator felt was particularly useful to other users. Either way you do not need to take any action, but feel free to ask the moderator concerned to clarify the situation for you.

And, if you see a new sticky on any board you use, please read it. It may contain useful, time-saving information for you.

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How do I find my Messages ?
RootsChat has hundreds of new messages every day. To help you keep track of yours we offer a number of ways to find your messages easily.
  • View all of your messages: Click on the Profile button at the top of any page, scroll down and click on Show the Last Posts of This Person.

  • Use the search Button: Click on the Search RootsChat button and enter a few words you are sure were in the Search for: box, preferably rarer ones, enter your own forum name in the by user: box. You can also limit your search to certain boards to narrow it down.

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Why are topics Locked ?

Topics on Rootschat are locked to stop people replying to them.

  • Lookup Offers are locked because replies, or Requests should be posted as a new topic.

    Replies to Lookup Offers on the county Offers boards should be placed in the corresponding county Request board.
    Replies to Offers in the main Census and Lookup Offers board should be made as a new topic in the Census and Resource Lookup Requests board.
The moderators will sometimes lock topics
  • as the topic has been repeated. Usually a link to the current topic will be added.
  • as the topic has run over twenty pages and is getting unwieldy.
  • as the discussion has finished, going round in circles, or is getting acrimonious.

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What do the RootsChat stars mean ?
What does Rootschat Extra, Veteran, Aristocrat, etc mean ?


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What is "Restricted User" status ?

A Restricted User can view all boards, including the "Totally Off Topic" board, and can send and receive PMs, but cannot reply to or create new topics.
The restriction is put in place due to disagreements with and/or transgressions of RootsChat policy.
e.g.
  • continuous breaches of copyright,
  • publishing PMs on the public boards, despite being requested not to do so,
  • shouting or aggressive, bullying behaviour, publicy or in PM s,
  • Unplausible behaviour. Sometimes a user starts posting in a way that that is totally unlike their usual style. We may then use the "Restricted User" option to limit the user's input until we can check why. (Usually it's the kids having a bit of fun, when Mum/Dad go out of the room and leave the computer on).
  • other transgressions.
"Restricted User" status gives the member the opportunity to stay in PM contact with moderators and administration until the issue has been resolved, and their status can be returned to normal. RootsChat never seeks to restrict or ban members without due cause,
but the discussions about such restrictions will be conducted between these Members, Moderators and Administrators in private.

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What is "Selective User" status ?

Selected Users can read and write on all boards except the "Totally Off Topic"board, which is "invisible" to them.


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What does "In Quarantine" mean ?
The Quarantine Board is one which is not visible to users.
The moderators can move a post or topic there if it is
  • seen as containing (or possibly containing) material unsuitable for a family site,
  • containing details of living persons or possible living persons, etc.,
    (protection of people's identity is taken very seriously)
  • containing insulting or abusive material
  • containing dubious or controversial material
  • etc.
and they wish to remove it from public view quickly, or need time to think about it.
The moderators will consult with the original poster (Personal Messages (PM))
and, if possible, they will edit the post and return it to the boards, rather than delete it.

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What does by a posting mean ?
This means that, for you, it is either a new topic, or somebody has written to this topic, since you have last looked at it.

It will not appear, if you reply to a topic, because if you wrote the reply,
then it is not as far as you are concerned.

Clicking on this icon will take you to the last reply you read in this topic, so you can find the new reply/replies more easily.
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How do I add an icon to my post ?
See Posting Topics and Replies
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Why is there there no 'Reply' button ?
"I want to reply to a post, but I can't see a anywhere ?"

There are several possible reasons for this:
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Number of Posts = 'leet' ?
This happens when you have 1337 posts, and it is a "programmer's joke".
Enter 1337 in a pocket calculator and look at it upside down ...
That gives you the LEE from LEET, the rest ...... ??

See Wikipedia: Leet for more details.

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Is there an easier way of reading long topics ...
... consisting of several page, rather than clicking on each page ?

Instead of reading one page at a time, just click on the button at the top or bottom of the topic. This does not immediately print the topic, but re-formats it in one page, ready for printing, and you can then read the whole topic, without changing pages.
(Warning: you can't see the images using this method.)

This also makes it much easier to search within a topic (Ctrl-F), as you can now search the whole topic, and not just on the page in the browser.

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How can I post a long reply, without it disappearing ?

"After typing a long reply, I pressed the button and got a message,

      RootsChat is incredibly busy. Access to the site being limited at the moment ...

All my work was lost !! What can I do ?

Every so often the site "slows down" because so many people are trying to access it and the servers cut down the amount of traffic.

or:

"An Error has occurred ....", what can I do ?

"After typing a reply, I pressed the button and got a message,

      An Error Has Occurred! You already submitted this post!
      You might have accidently double clicked, or tried to refresh

All my work was lost !! What can I do ?

This can happen because the site is busy, or because of a timeout, while you are typing.

For smaller replies you can highlight the text and save it with <Ctrl>+C. Then if you need to try again, you can paste it in with <Ctrl>+V.

If you are typing large amounts of information, it is often better to type it into an editor or word processor first, and then "copy and paste" it into your reply.
This also has the advantage that you can edit it before posting, or if you are unsure about about sending it in this form, then to save it to your hard disk and think about it some more.


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I can't get back to the search list with the "back" button ?

"After searching RootsChat I get a list of topics. I click on one topic and read it, but when I click on the "Back" button of my browser I can't get back to my search list and I have to search again."

Your search results are a generated list, and not a static internet page.
When you have your list of search results, press the <shift> key before clicking on any link you want to look at. This opens a new window for reading the topic, but keeps your search list intact, so you can look at other topics, without having to start the search again. It also means that you can switch from one window to another to compare topics.
If you are using Firefox you can press <Ctrl> when you click on the link, to open a new tab.

This is also a good tip for ANY pages with ANY links (i.e. not just Google & Co.); much quicker to get back to the original page or list, as it doesn't need to be re-loaded, and very handy, if you are on a dial-up connection !!

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Why do I get my PM just "quoted" back at me ?
"Sometimes when I send a private message on RootsChat a few hours later I get a message back from the receipient and this is just a quote (in a blue box) of the message I sent a few hours earlier with nothing else contained in the message. What does this mean or indicate?"

If you get e-mail notifications for your PMs, then you can read the PM by clicking on a link in the e-mail. The PM is shown in a box similar to the one that it was composed in, complete with "Send message" button. If you click on the button, trying to reply to the PM, then it sends the PM right back where it came from, but in a blue "quote" box as described.

Usually the sender is unaware that this has happened.

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I am not receiving any e-mail notifications of new replies ?
If you have checked that "Notify" is ON (see Notifications ) then it could be a problem with your e-mail provider. Sometimes a provider will block RootsChat notification e-mails as suspected SPAM.

Please check your Spam folder, or contact your e-mail provider.

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How can I link to a post in my reply ?
Highlight the URL of the post you want to link to (eg. your old post)

"Copy & paste" it into the new post

Complete your new post - it should have the URL for your old post in a blue hyperlink

If not - use the "Modify" button on your new post to "mend" it.

An URL with http://... or www..... will automatically be recognised as a web address.
i.e. www.rootschat.com or http://www.rootschat.com

If the link has no www., then you must type http:// before the rest of the link, then it will also be automatically recognised as a link,
eg. surname.rootschat.com will not be recognised,
so you must add the http:// => http://surname.rootschat.com

Make sure there is a blank or a new line before the start of the link:
i.e. " www.rootschat.com" works but this linkwww.rootschat.com doesn't.

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Why is there no "modify" button on my posting ?
Topics can only be modified for 24 hours. This is usually enough to notice typos and other errors. Should the topic need modifying later, please contact a moderator and ask for the topic to be modified.

Why do I need need to scroll left and right to read the topic ?
This generally happens when someone posts an image which is wider than the original table or posts a full URL for a web page which is extremely long. The table system that Rootschat uses is a flexible one so the pages widen to accomodate these insertions.

Two possiblities to "shorten" the URLs:
  • Shrink the Link !
    Instead of posting the original, long link, you can use the RootsChat facility to shrink a link. At the bottom of every RootsChat page, you will see some Links:

    ... [Your Surname Interests] [Shrink Link] [About Us] ...

    Click on the [Shrink Link] to find out how to shrink a link. It will then look something like this:

    www.rootschat.com/links/050/

    See also RootsChat Topic: Shrinking Very Long Website Links

  • Use the BBC-tags to create a short text link.

    Example: There is a topic about this on RootsChat, called: Post too W--I--D--E!
    The URL of this topic is:
    http://www.rootschat.com/forum/index.php/topic,111822.0.html

    In your posting type
    [url=http://www.rootschat.com/forum/index.php/topic,111822.0.html]Post too W--I--D--E![/url]

    When you then your reply, you will see this: Post too W--I--D--E!

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My request is completed, can I delete the topic ?
It is RootsChat policy not to delete old topics. In the case of more general questions the answers may prove useful for others facing the same problems. And when they are more specific questions, it is possible someone else researching the same line will find you (through RootsChat or an external search engine) and you can meet new cousins.

Some boards also have a "Completed Requests" boards and the moderators will move your topic there. This makes the unanswered and on-going requests/discussions easier to find.

If the topic is completed within 24 hours of the initial post, please use the "Modify" button to add the word *COMPLETED* to the titles of your first and last posts on the topic.

Otherwise, please use the "Report to Moderator" button on the topic and send a message stating the board name and "Completed".

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I've made a mistake, can I delete my topic ?
You cannot delete it yourself, but if you notice it within 24 hours you can click on the button and edit the contents to say you've made a mistake. A moderator will delete it for you.

You can also contact a moderator and ask for the topic to be deleted.

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My computer freezes up when I try and use the chatroom ?
Many applications expect a computer with a certain minimal specification (processor speed, RAM storage, hard-drive, etc) and if older computers don't meet this spec. then the attitude is usually "that's tough !"

Sometimes the only way of having a chatroom for "older" computers is to use a very primitive chatroom software.

So, much as we like to satisfy everybody on RootsChat, unless we can find a chatroom software that isn't so "resource hungry", this is definitely one of those areas where only a faster computer will help.

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'The topic or board [is] either missing or off limits to you' ?
"I received an e-mail this morning telling me that I had a reply to a topic I was watching.
When I clicked on the link there was this message
'The topic or board you are looking for appears to be either missing or off limits to you' "

Possible causes:
  • Since getting the notification, the topic has been merged with another similar topic and now has a new link-address.
  • The topic has been moved to Quarantine
  • You are not currently logged in, and the topic is on a "members only" board
Please contact a moderator for more information about this topic.